Cancellation and Refund Policy

Changes to Reservations Policy:

Any changes made to a reservation will be subject to a further 6% service fee.

Cancellation and Refund Policy:

ToyoTrip makes every effort to serve our customers better. If a reservation has to be cancelled, customers will be charged a fee depending on how far from the departure date the cancellation takes place.

  • 30 or more days prior to departure – 10% of total purchase amount
  • 7-29 days prior to departure – 25% of total purchase amount
  • 4-6 days prior to departure – 50% of total purchase amount
  • Within 3 days prior to departure – 100% of total purchase amount
  • Day of departure or no-show – 100% of total purchase amount Unused features are non-refundable. In addition, there is 6% handling fee added on to the above penalties.

The cancellation fees listed here will apply to all reservations, unless the tour booked has exceptions listed under the “Special Notes” section on the itinerary page.

Cancellation and Refund Procedure:

1. You can submit your request via the Contact Us link by clicking on Ask a Question -> Select Existing Booking -> Enter Confirmation number -> Select Cancel or Refund.
2. You can submit your request with detailed explanation directly to ToyoTrip by mail.

Attn: Guest Relations

Toll Free: 1800 3000 0837

Your refund request will be answered and processed promptly. If you do not receive the reply within one business day, please call the office immediately. We will not be responsible if mail fail to reach us.

NOTE: We cannot grant refunds more than 30 days after completion of tour.

NOTE: Refund will be made through online mode in 12- 15 working days